Disputes

Metropark USA, Inc. - Return Policy

2008-03-16T15:17:00.000-07:00

March 16, 2008

Consumer Relations Manager
Metropark USA, Inc.
532 Coral Ridge Place
City of Industry, CA 91746

To Whom It May Concern:

On March 9th, 2008 my 15-year-old daughter purchased a purse in Metropark’s retail store. My wife and I requested that she return this item. In doing so on March 16, 2008, she was told by the manager (Robert Serrano) at Metropark’s Willowbrook Mall Houston location that she could not return the purse because it was Metropark’s policy. After reviewing the policy and speaking with the manager I was told the same. I disagree because we meet the required 21-day grace period, the purse has the original tag, original receipt, and it has not been used. The policy states on the receipt (http://www.iamproudofmykids.net/bloginfo/metropartk_receipt.pdf) and in Willowbrook’s Metropark store “Art, lingerie, swimwear, jewelry and sunglasses are not returnable.” This is a clear misrepresentation of your policy to your customers and is fraudulent.

I am requesting that Metropark honor the policy as it is stated and resolved as quickly as possible.

cc:

Attorney General's Office
Consumer Protection Division
California Department of Justice
P.O. Box 944255
Sacramento, CA 94244-2550

3/19/2008 - Resolved
Ms. Cabezuela (District Manager) allowed the return.
http://www.iamproudofmykids.net/bloginfo/metropark_reply.pdf

Harris CO. MUD #208

2007-08-13T20:37:00.000-07:00

August 13, 2007

Gary L. Struzick
President
Harris CO. MUD #208
P.O. Box 842115
Houston, TX 77284

Reference: Acct# 38-40400-03

Mr. Struzick:

I have spoken to Kassey (Supervisor) on the billing questions telephone line regarding this August 2007 bill. According to her this bill accumulated after our house (located at 16611 Rainbow Lake Rd., Houston, TX 77095), was sold and closed on September 2006. The supervisor has insisted that I pay the bill for water usage that was used by the new owners. There seems to be injustice in your policy, which continues to bill customers for water usage that are not consumed by the account holder. Enclosed is Harris CO. MUD #208 bill, closing documents, Harris County tax of current owner, and escrow refund check for this sale. Can you please help correct this matter?

Thank you.

Resolved 10/11/2007 - http://www.marjoeqborromeo.com/disputes/CH2O.pdf

West Houston Volkswagon

2007-08-09T17:37:00.000-07:00

August 9, 2007

General Manager
West Houston Volkswagen
17113 Katy Freeway
Houston, TX 77094

Dear Sir or Madam:

On July 20, 2007, I purchased a 2006 Volkswagen Passat from your used lot. As part of this purchase my radio was to be replaced with a “We Owe” because of an existing damage (the coating on the buttons bubbled and is pealing). I was told the order would take 10 days, and on July 28, 2007 I spoke to the service manager and was told the order would take 10 days. I called on August 4, 2007, and spoke to Manuel Oritez and he told me the order was not in. My Volkswagen Passat was serviced to an unrelated mechanical problem on August 7, 2007, due to a burned coil. I included replacement for the radio in this August 7th service and the damage of the door lock buttons, because of the same problem with the radio, the buttons coating has bubbled. It is now 20 days, since I was originally promised of the replacement radio. Can you help resolve this issue?

Update 8/25/2007 - Order for radio has not arrived
9/04/2007 - Radio finally arrived
9/08/2007 - Radio installed