ConsumerProtection@tdi.state.tx.us
To Whom It May Concern:
My complaint is regarding the slow processing of the claim to The Travelers Indemnity Company (Claim No. HII5555). The vehicle in question that I own was rear-ended and deemed "totaled” by the appraiser (Hurdis Rhodes) on March 26, 2012. The police report has indicated my vehicle was rear-ended, and the other vehicle was at fault.
Attached are the following:
• Police Report
• Auto Insurance to both involved
• Vehicle Appraisal
• Images of Damaged Vehicle
• Travelers Insurance Status
• Wrecker Service
• Lien Holder Balance
A fair resolution is to process the claim in a timely manner and issue a decision, and pay the lien holder.
cc: Hurdis Rhodes, Simone Findley
Wednesday, April 4, 2012
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