March 16, 2008
Consumer Relations Manager
Metropark USA, Inc.
532 Coral Ridge Place
City of Industry, CA 91746
To Whom It May Concern:
On March 9th, 2008 my 15-year-old daughter purchased a purse in Metropark’s retail store. My wife and I requested that she return this item. In doing so on March 16, 2008, she was told by the manager (Robert Serrano) at Metropark’s Willowbrook Mall Houston location that she could not return the purse because it was Metropark’s policy. After reviewing the policy and speaking with the manager I was told the same. I disagree because we meet the required 21-day grace period, the purse has the original tag, original receipt, and it has not been used. The policy states on the receipt (http://www.iamproudofmykids.net/bloginfo/metropartk_receipt.pdf) and in Willowbrook’s Metropark store “Art, lingerie, swimwear, jewelry and sunglasses are not returnable.” This is a clear misrepresentation of your policy to your customers and is fraudulent.
I am requesting that Metropark honor the policy as it is stated and resolved as quickly as possible.
cc:
Attorney General's Office
Consumer Protection Division
California Department of Justice
P.O. Box 944255
Sacramento, CA 94244-2550
3/19/2008 - Resolved
Ms. Cabezuela (District Manager) allowed the return.
http://www.iamproudofmykids.net/bloginfo/metropark_reply.pdf
Sunday, March 16, 2008
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