August 9, 2007
General Manager
West Houston Volkswagen
17113 Katy Freeway
Houston, TX 77094
Dear Sir or Madam:
On July 20, 2007, I purchased a 2006 Volkswagen Passat from your used lot. As part of this purchase my radio was to be replaced with a “We Owe” because of an existing damage (the coating on the buttons bubbled and is pealing). I was told the order would take 10 days, and on July 28, 2007 I spoke to the service manager and was told the order would take 10 days. I called on August 4, 2007, and spoke to Manuel Oritez and he told me the order was not in. My Volkswagen Passat was serviced to an unrelated mechanical problem on August 7, 2007, due to a burned coil. I included replacement for the radio in this August 7th service and the damage of the door lock buttons, because of the same problem with the radio, the buttons coating has bubbled. It is now 20 days, since I was originally promised of the replacement radio. Can you help resolve this issue?
Update 8/25/2007 - Order for radio has not arrived
9/04/2007 - Radio finally arrived
9/08/2007 - Radio installed
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